Frequently Asked Questions
Everything you need to know about your 12th Tribe experience.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. Once your package is on its way, you will receive a tracking number via email.
What is your return policy?
We accept returns for store credit within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached.
Do you offer international shipping?
Yes, we ship to most countries worldwide! Shipping rates and delivery times vary by location and will be calculated at checkout.
How do I know what size to order?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for the best fit.
Can I change or cancel my order?
Because we process orders quickly, we are unable to make changes or cancellations once an order is placed. Please double-check your details before confirming.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer interest-free installment plans through Afterpay and Klarna.